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Fire & Water - Cleanup & Restoration

Common Questions About Water Damage

6/15/2022 (Permalink)

Carpeted hallway with water damage Questions about water damage restoration? Give us a call! 229-439-2048

Fortunately for many homeowners throughout Southwest Georgia, water damages are something that they do not have to deal with very often.  This lack of frequency, however, can make handling water damages when they DO arise stressful and confusing.  To help you through the process, SERVPRO of Albany and Americus is committed to staying in communication with both you, the homeowner, and additional stakeholders, including insurance representatives, to explain the steps taking place.  From the initial inspection through the completion of the project, our team will work diligently to provide the highest possible level of customer service as we mitigate and remediate your property.  While every water damage situation is unique, there are a few common questions that we are regularly asked:

  1. How long will it take to dry? This is dependent upon multiple factors, including the amount of saturation, the types of materials affected, and the atmospheric conditions surrounding the water damaged area.  The fundamentals of drying science are greatly affected by temperature and air movement.  For example, the more air movement present, the less time drying should take.  Your dedicated project manager will work with you to explain these factors and provide you with an estimated timeline for drying to be completed.
  2. Will demolition be needed? SERVPRO of Albany and Americus always first tries to restore vs. replace when possible.  Depending on the type, or category, of water damage, however, demolition may be necessary.  Category three, or grossly contaminated water, requires demolition of porous materials.  Also, depending on saturation level, there are times where clean water damaged materials may not effectively dry, and will instead require demolition.  Your project manager will analyze the conditions present, provide a scope of work, and communicate the recommended steps to be taken.
  3. Can I turn the equipment moved or turned off? To dry as quickly as possible, the equipment must be left running for the duration of the job.  Equipment should not be moved around, as it has been placed for optimal drying conditions by your SERVPRO technician.  We will monitor the equipment on site for proper functioning, record the drying progress daily, and remove equipment as materials begin to dry.      

When water damage strikes, trust the team at SERVPRO of Albany and Americus to help.  We are available 24 hours a day, 7 days a week, making us “Faster to any size disaster.”  To learn more about the services we offer, ask any additional questions, or request help, please give us a call: 229-439-2048. 

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